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Subscriber Services

Subscribers to Oxford Art Online products can access their account details, update account information, and retrieve usage statistics.

Subscribers in North and South America

Institutional Subscribers (Account Administrators Only)

The following features are accessible to Account Administrators only and require an administrative login. If you have lost or forgotten your password, please contact us.

Individual Subscribers

The following features are currently available to individual subscribers. If you are an individual subscriber and cannot log in to Oxford Art Online products, please contact us.

Technical Support

Technical support for North and South American customers is available Monday–Friday 9am–5pm EST.

Contact Us about Your Account

If you require further assistance managing your subscription or have additional questions, please contact us.

Customer Support – Online Subscriptions
Oxford University Press
198 Madison Avenue
New York, NY 10016
USA
Tel: 1 800 334 4249 ext 6484
Fax: 1 212 726 6476
Email: oxfordonline@oup.com

Subscribers Outside North and South America

Institutional Subscribers (Account Administrators Only)

The following features are accessible to Account Administrators only and require an administrative login. If you have lost or forgotten your password, please contact us.

Individual Subscribers

If you are an individual subscriber and cannot log in to Oxford Art Online products, please contact us.

Technical Support

Technical support for customers outside North and South America is available Monday–Friday 9am–5pm GMT.

Contact Us about Your Account

If you require further assistance managing your subscription or have additional questions, please contact us.

Online Products
Oxford University Press
Great Clarendon Street
Oxford OX2 6DP
UK
Fax: +44 (0) 1865 353308
Email: onlineproducts@oup.com

Usage Reporting

As a market-leading digital publisher, Oxford University Press follow the recognized industry standard for recording usage: COUNTER (Counting Online Usage of NeTworked Electronic Resources). COUNTER has revised its Code of Practice with the latest release, COUNTER 4. We are currently working towards providing you with these enhanced reports. Given the diversity of our list and the COUNTER 4 release coinciding with additional work we are doing to enhance our usage statistics portal, the cut-over will be done in a phased approach with a majority of reports available during the first quarter of 2014. You will see updated information on the timeline the next time you log in to retrieve your reports.

If you would like to read about the COUNTER project or to see more information about the Release 4 reports please visit the COUNTER website - http://www.projectcounter.org/

General Information


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